Privacy Policy

Last updated: May 14, 2026

We understand that the protection of your personal data is important, so we process personal data responsibly, transparently, and only to the extent necessary for our operations, the provision of our services, the operation of our website, and the fulfillment of our legal obligations.

When processing your personal data, we comply with the requirements of the General Data Protection Regulation (hereinafter referred to as the “GDPR”), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, and other applicable laws and regulations.

1. What is this privacy policy?

This Privacy Policy explains how Skausmo centras, UAB processes your personal data when:

• You are visiting the website skausmocentras.lt;

• use the contact form on the website;

• You are scheduling an appointment through an external scheduling system;

• contact us by email, phone, or other means;

• you use the services we provide.

In this Privacy Policy, the term “personal data” refers to any information that can be used to directly or indirectly identify you, such as your first name, last name, phone number, email address, IP address, health information, or other data related to you.

2. What is a data controller?

The controller of your personal data is:

Skausmo centras, UAB
Company Code: 306650812
Address: Raudonikių St. 8-1, Didžiosios Riešės Village, LT-14260 Vilnius District
Phone: +37063211999

Email: info@skausmocentras.lt
Website: skausmocentras.lt

3. What principles do we follow when processing personal data?

When processing your personal data:

1. We process data lawfully, fairly, and transparently;

2. We collect only the data that is necessary for clearly defined purposes;

3. We do not process excess personal data;

4. We strive to ensure that the data we process is accurate and up-to-date;

5. We retain data only for as long as is necessary to achieve the purposes of processing or as required by law;

6. We implement organizational and technical security measures;

7. We do not disclose personal data to third parties, except as specified in this policy or as required by law.

4. What personal data may we process?

Depending on how you use the website or services, we may process the following personal data:

• first and last name;

• phone number;

• email address;

• the message submitted via the contact form;

• appointment registration information;

• Information you have voluntarily provided;

• IP address;

• browser and device information;

• data on website usage and browsing;

• data collected through cookies and similar technologies;

• health information, if you provide it when filling out a contact form, registering, or receiving services.

If you provide health-related information yourself, such data may be considered special categories of personal data.

5. How do we collect your personal data?

We may collect your personal data in the following ways:

1. when you provide the data yourself, for example, by filling out a contact form;

2. when you contact us by phone, email, or other means;

3. when you schedule an appointment through an external scheduling system;

4. when you visit our website and cookies or similar technologies are used;

5. when it is necessary to process data in order to comply with legal obligations or to provide services.

6. For what purposes do we process your personal data?

We process your personal data for the following purposes:

1. respond to your inquiries;

2. manage the contact form;

3. contact us regarding the question you submitted or our services;

4. enable patients to schedule an appointment through an external scheduling system;

5. manage visits;

6. provide health care services;

7. to comply with legal obligations;

8. to ensure the operation, security, and functionality of the website;

9. analyze website traffic and user behavior;

10. evaluate the effectiveness of advertising and communication;

11. manage cookie consent;

12. to protect their rights and legitimate interests.

7. Contact Form

There is a contact form on the website. By filling it out, you can submit:

• first name;

• phone number;

• email address;

• the content of the message;

• any other information you choose to provide.

This information is used to respond to your inquiry, contact you, and manage our communications.

If you provide health information in the contact form, it will be processed only to the extent necessary to evaluate your inquiry and provide a response.

8. Scheduling an Appointment

Appointments are scheduled through an external scheduling system.

When you click the registration link on the website, you may be redirected to a third-party system where the registration process takes place. In such cases, the data you provide may be processed in accordance with the privacy policy and data processing terms of that external system.

Before submitting your data to an external registration system, we recommend that you review that system’s privacy policy.

9. Processing of Health Data

Health data may be processed when necessary:

• for the provision of health care services;

• for managing the visit;

• For the evaluation of the inquiries you have submitted;

• to fulfill the obligations set forth in legislation.

Health data is processed in accordance with Article 9(2)(h) of the GDPR, where the processing is necessary for the purposes of providing health care services.

Health data is not used for direct marketing purposes.

10. On what legal grounds do we process data?

We process your personal data based on the following legal grounds:

1. Article 6(1)(a) of the GDPR —when data is processed based on your consent, for example, through the use of analytics or marketing cookies;

2. Article 6(1)(b) of the GDPR —where the data is necessary for the provision of services or for taking steps prior to entering into a contract;

3. Article 6(1)(c) of the GDPR —when we are required to process data to comply with legal obligations;

4. Article 6(1)(f) of the GDPR —when data is processed on the basis of a legitimate interest, for example, to ensure the security of the website, to respond to inquiries, or to defend our rights;

5. Article 9(2)(h) of the GDPR —where health data is processed for the purpose of providing health care services.

11. Do we use direct marketing?

The website does not offer a newsletter subscription feature.

Health data is not used for marketing purposes.

This website does not use Google Ads remarketing.

12. Cookies and Similar Technologies

This website uses cookies and similar technologies. A cookie is a small text file that is stored on your device when you visit the website.

Cookies may be used to:

• the website would function properly;

• your preferences would be saved;

• we could analyze the website’s traffic;

• we could evaluate the effectiveness of advertising and communication;

• the website would be protected from unwanted activity and spam.

This website uses the Complianz (CMPLZ) cookie management solution. It allows you to select cookie settings and manage your consent.

13. Types of Cookies Used

This website uses the following types of cookies:

13.1. Essential and functional cookies

These cookies are necessary for the website to function properly. They may be used for security, language settings, consent management, login, or to ensure the website’s functionality.

Essential cookies may be used without separate consent.

13.2. Preference Cookies

These cookies allow us to save certain preferences you have selected, such as language or other website settings.

13.3. Statistics Cookies

Statistical cookies are used to analyze website traffic and user behavior. These cookies help us understand how visitors use the website.

Statistical cookies are used with your consent, when such consent is required under applicable law.

13.4. Marketing Cookies

Marketing cookies may be used to measure the effectiveness of advertisements and to analyze visitors’ actions after viewing or clicking on an advertisement.

Marketing cookies are used with your consent, when such consent is required under applicable law.

14. Tools Used on the Website

This website uses the following tools:

14.1. Google Tag Manager

This website uses Google Tag Manager. This tool is used to manage the tags installed on the website.

Google Tag Manager itself is not designed for analyzing visitor behavior, but it can be used to implement other tools, such as Google Analytics 4 or Meta Pixel.

14.2. Google Analytics 4

This website uses Google Analytics 4. This tool is used to analyze website traffic, visitor behavior, and the website’s performance.

Google Analytics 4 may collect technical and statistical information, such as:

• pages visited;

• time of visit;

• the device being used;

• browser type;

• approximate geographic information;

• a visitor’s actions on the website.

14.3. Meta Pixel / Facebook Pixel

This website uses Meta Pixel / Facebook Pixel. This tool is used to analyze visitor behavior on the website and evaluate the effectiveness of advertisements.

Meta Pixel helps you understand what actions visitors take on your website after viewing or clicking on an ad.

14.4. Google reCAPTCHA

According to the cookie information provided on the website, Google reCAPTCHA is used on the website. This tool is used to protect against spam and automated actions.

14.5. Google Maps

According to the cookie information provided on the website, Google Maps is used on the website. This tool is used to display a map on the website.

14.6. Facebook and Instagram Content

The website may use Facebook and Instagram content, such as social media posts or sharing features. Such content may use cookies and transmit data to the respective social media service providers.

15. List of Cookies Used on the Website

Below is a list of the cookies used on this website, based on information provided by “Complianz.”

The purpose or expiration date of some cookies may not be fully specified, as they are listed based on the cookie list generated by the “Complianz” tool used on the website.

16. Managing Cookie Consent

The first time you visit the website, a cookie preference window appears. In it, you can choose which categories of cookies you agree to.

You can change your cookie preferences at any time in the cookie settings window on the website.

You can also delete or block cookies in your web browser settings. Please note that disabling certain cookies may cause some website features to function improperly.

17. To whom may we disclose your personal data?

Your personal data may be transferred only to the extent necessary to achieve the purposes set forth in this privacy policy.

Data may be transferred:

• website maintenance and IT service providers;

• server/hosting service providers;

• to the provider of the external registration system;

• providers of analytics and advertising tools;

• security tool providers;

• accounting service providers, when necessary;

• to government agencies, when required by law.

Data processors may process your personal data only in accordance with our instructions and only to the extent necessary to provide the services.

18. Transfer of Data Outside the European Economic Area

When using tools such as Google Analytics 4, Google Tag Manager, Meta Pixel, Google reCAPTCHA, or Google Maps, certain data may be processed outside the European Economic Area.

In such cases, data is transferred in accordance with applicable data protection requirements and using the safeguards provided for by law.

19. How long do we retain personal data?

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law.

Contact form data is stored only for as long as necessary to respond to the inquiry and manage related communications.

Healthcare service records and related data are retained for the periods specified by law.

The retention periods for cookies are specified in the cookie settings window and in the list of cookies in this privacy policy, if such information is provided.

20. How do we protect your data?

We implement technical and organizational security measures designed to protect your personal data from:

• unauthorized access;

• unauthorized use;

• accidental loss;

• replacement;

• destruction;

• disclosure.

Access to personal data is granted only to those individuals who need such access to perform their duties.

21. Links to Other Websites

The website may contain links to websites or systems operated by third parties, such as an external registration system, social media platforms, or map services.

We are not responsible for the privacy policies, use of cookies, or data processing practices of third-party websites. Before submitting data on third-party websites, we recommend that you review their privacy policies.

22. What rights do you have?

You have the following rights:

1. the right to be informed about the processing of your personal data;

2. the right to access your personal data;

3. the right to request the correction of inaccurate or incomplete data;

4. the right to request the erasure of personal data;

5. the right to restrict the processing of personal data;

6. the right to object to the processing of personal data;

7. the right to data portability;

8. the right to withdraw consent when data is processed on the basis of consent;

9. the right to file a complaint with the supervisory authority.

To exercise your rights, you can contact us by email info@skausmocentras.lt.

23. Filing Complaints

If you believe that your personal data is being processed improperly, you have the right to contact the State Data Protection Inspectorate.

State Data Protection Inspectorate
Website: vdai.lrv.lt

24. Changes to the Privacy Policy

This privacy policy may be updated in response to changes in legislation, the tools used on the website, cookies, or data processing procedures.

The latest version of the privacy policy is posted on the website.

25. Contacts

If you have any questions about this privacy policy or the processing of your personal data, please contact us:

Skausmo centras, UAB
Company Code: 306650812
Address: Raudonikių St. 8-1, Didžiosios Riešės Village, LT-14260 Vilnius District
Phone: +37063211999

Email: info@skausmocentras.lt
Website: skausmocentras.lt