Privacy Policy

Last updated: 11 May 2026

We understand that the protection of your personal data is important. Therefore, we process personal data responsibly, transparently and only to the extent necessary for our activities, the provision of services, the operation of the website and the fulfilment of legal obligations.

When processing your personal data, we comply with the General Data Protection Regulation (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania and other applicable legal acts.

1. What is this Privacy Policy?

This Privacy Policy explains how Skausmo centras, UAB processes your personal data when you:

• visit the website skausmocentras.lt;

• use the contact form on the website;

• register for an appointment through an external booking system;

• contact us by email, phone or other means;

• use our services.

In this Privacy Policy, the term “personal data” means any information that can directly or indirectly identify you, such as your name, surname, phone number, email address, IP address, health information or other data related to you.

2. Who is the data controller?

The controller of your personal data is:

Skausmo centras, UAB
Company code: 306650812
Address: Raudonikių g. 8-1, Didžiosios Riešės k., LT-14260 Vilnius district, Lithuania
Phone: +370 652 60115
Email: info@skausmocentras.lt
Website: skausmocentras.lt

3. What principles do we follow when processing personal data?

When processing your personal data, we:

1. process data lawfully, fairly and transparently;

2. collect only the data necessary for clearly defined purposes;

3. do not process excessive personal data;

4. aim to ensure that the data processed is accurate and up to date;

5. store data no longer than necessary for the purposes of processing or as required by law;

6. apply organisational and technical security measures;

7. do not disclose personal data to third parties, except in the cases described in this Privacy Policy or required by law.

4. What personal data may we process?

Depending on how you use the website or services, we may process the following personal data:

• name and surname;

• phone number;

• email address;

• message submitted through the contact form;

• appointment registration information;

• information voluntarily provided by you;

• IP address;

• browser and device information;

• website usage and browsing data;

• data collected through cookies and similar technologies;

• health information, if you provide it through the contact form, registration process or during the provision of services.

If you provide information related to your health, such data may be considered special category personal data.

5. How do we receive your personal data?

We may receive your personal data in the following ways:

1. when you provide the data yourself, for example, by completing the contact form;

2. when you contact us by phone, email or other means;

3. when you register for an appointment through an external booking system;

4. when you visit our website and cookies or similar technologies are used;

5. when data processing is necessary to comply with legal obligations or to provide services.

6. For what purposes do we process your personal data?

We process your personal data for the following purposes:

1. to respond to your enquiries;

2. to administer the contact form;

3. to contact you regarding your question or services;

4. to enable appointment registration through an external booking system;

5. to administer appointments;

6. to provide healthcare services;

7. to comply with legal obligations;

8. to ensure the operation, security and functionality of the website;

9. to analyse website traffic and user actions;

10. to evaluate the effectiveness of advertising and communication;

11. to manage cookie consents;

12. to protect our rights and legitimate interests.

7. Contact form

The website contains a contact form. When completing it, you may provide:

• name;

• phone number;

• email address;

• message content;

• other information that you choose to provide yourself.

This data is used so that we can respond to your enquiry, contact you and manage communication.

If you provide health information in the contact form, it is processed only to the extent necessary to assess your enquiry and provide a response.

8. Appointment registration

Appointment registration is carried out through an external booking system.

When you click on the appointment registration link on the website, you may be redirected to a third-party system where appointment registration is performed. In such case, the data you provide may be processed in accordance with the privacy policy and data processing terms of that external system.

Before submitting data in the external booking system, we recommend that you review its privacy information.

9. Processing of health data

Health data may be processed when necessary for:

• the provision of healthcare services;

• appointment administration;

• assessment of your enquiry;

• compliance with obligations established by law.

Health data is processed in accordance with Article 9(2)(h) of the GDPR, where processing is necessary for the provision of healthcare services.

Health data is not used for direct marketing purposes.

10. What legal bases do we rely on?

We process your personal data on the following legal bases:

1. Article 6(1)(a) of the GDPR – where data is processed on the basis of your consent, for example, when analytical or marketing cookies are used;

2. Article 6(1)(b) of the GDPR – where data is necessary for the provision of services or for taking steps prior to the provision of services;

3. Article 6(1)(c) of the GDPR – where we are required to process data in order to comply with legal obligations;

4. Article 6(1)(f) of the GDPR – where data is processed on the basis of legitimate interest, for example, to ensure website security, respond to enquiries or defend our rights;

5. Article 9(2)(h) of the GDPR – where health data is processed for the purposes of providing healthcare services.

11. Do we use direct marketing?

The website does not use a newsletter subscription functionality.

Health data is not used for marketing purposes.

The website does not use Google Ads remarketing.

12. Cookies and similar technologies

The website uses cookies and similar technologies. A cookie is a small text file stored on your device when you visit the website.

Cookies may be used to:

• ensure the proper operation of the website;

• save your preferences;

• analyse website traffic;

• evaluate the effectiveness of advertising and communication;

• protect the website from unwanted activity and spam.

The website uses the Complianz (CMPLZ) cookie management solution. It allows you to choose cookie settings and manage consents.

13. Types of cookies used

The website uses the following types of cookies:

13.1. Necessary and functional cookies

These cookies are required for the website to function properly. They may be used for security, language, consent management, login or website functionality purposes.

Necessary cookies may be used without separate consent.

13.2. Preference cookies

These cookies allow certain choices to be stored, such as language or other website settings.

13.3. Statistics cookies

Statistics cookies are used to analyse website traffic and user actions. These cookies help us understand how visitors use the website.

Statistics cookies are used with your consent, where such consent is required under applicable law.

13.4. Marketing cookies

Marketing cookies may be used to evaluate advertising effectiveness and analyse visitor actions after viewing or clicking on an advertisement.

Marketing cookies are used with your consent, where such consent is required under applicable law.

14. Tools used on the website

The following tools are used on the website:

14.1. Google Tag Manager

The website uses Google Tag Manager. This tool is used to manage tags implemented on the website.

Google Tag Manager itself is not intended for analysing visitor behaviour, but other tools, such as Google Analytics 4 or Meta Pixel, may be implemented through it.

14.2. Google Analytics 4

The website uses Google Analytics 4. This tool is used to analyse website traffic, visitor actions and website performance.

Google Analytics 4 may collect technical and statistical information, such as:

• pages visited;

• visit time;

• device used;

• browser type;

• approximate geographical information;

• visitor actions on the website.

14.3. Meta Pixel / Facebook Pixel

The website uses Meta Pixel / Facebook Pixel. This tool is used to analyse visitor actions on the website and evaluate advertising effectiveness.

Meta Pixel helps understand what actions visitors perform on the website after viewing or clicking on an advertisement.

14.4. Google reCAPTCHA

According to the cookie information provided on the website, the website uses Google reCAPTCHA. This tool is used to protect against spam and automated actions.

14.5. Google Maps

According to the cookie information provided on the website, the website uses Google Maps. This tool is used to display a map on the website.

14.6. Facebook and Instagram content

Facebook and Instagram content may be used on the website, such as social media posts or sharing functions. Such content may use cookies and transfer data to the relevant social media service providers.

15. List of cookies used on the website

Below is a list of cookies used on the website based on the information provided by Complianz.

The purpose or retention period of some cookies may not be fully specified because they are listed according to the cookie list generated by the Complianz tool used on the website.

16. Cookie consent management

When you first visit the website, a cookie selection window is displayed. In this window, you can choose which categories of cookies you consent to.

You can change your cookie choices at any time in the cookie settings window available on the website.

You can also delete or block cookies in your internet browser settings. Please note that if some cookies are disabled, certain website functions may not work properly.

17. To whom may we transfer your personal data?

Your personal data may be transferred only to the extent necessary to achieve the purposes described in this Privacy Policy.

Data may be transferred to:

• website maintenance and IT service providers;

• server / hosting service providers;

• the external booking system provider;

• analytics and advertising tool providers;

• security tool providers;

• accounting service providers, where necessary;

• public authorities, where required by law.

Data processors may process your personal data only according to our instructions and only to the extent necessary to provide services.

18. Data transfers outside the European Economic Area

When using tools such as Google Analytics 4, Google Tag Manager, Meta Pixel, Google reCAPTCHA or Google Maps, certain data may be processed outside the European Economic Area.

In such cases, data is transferred in accordance with applicable data protection requirements and using safeguards provided for by law.

19. How long do we store personal data?

We store personal data no longer than necessary for the purposes for which it was collected or for as long as required by law.

Contact form data is stored for as long as necessary to respond to the enquiry and manage the related communication.

Healthcare service documents and related data are stored for the periods established by law.

Cookie retention periods are indicated in the cookie settings window and in the cookie list of this Privacy Policy, where such information is provided.

20. How do we protect your data?

We apply technical and organisational security measures designed to protect your personal data against:

• unauthorised access;

• unauthorised use;

• accidental loss;

• alteration;

• destruction;

• disclosure.

Access to personal data is granted only to persons who need such access to perform their functions.

21. Links to other websites

The website may contain links to websites or systems operated by third parties, such as an external booking system, social networks or map services.

We are not responsible for the privacy policies, use of cookies or data processing practices of third-party websites. Before submitting data on third-party websites, we recommend that you review their privacy information.

22. What rights do you have?

You have the following rights:

1. the right to be informed about the processing of your personal data;

2. the right to access your personal data;

3. the right to request correction of inaccurate or incomplete data;

4. the right to request deletion of personal data;

5. the right to restrict the processing of personal data;

6. the right to object to the processing of personal data;

7. the right to data portability;

8. the right to withdraw consent where data is processed on the basis of consent;

9. the right to lodge a complaint with a supervisory authority.

To exercise your rights, you may contact us by email at info@skausmocentras.lt.

23. Complaints

If you believe that your personal data is being processed improperly, you have the right to contact the State Data Protection Inspectorate.

State Data Protection Inspectorate
Website: vdai.lrv.lt

24. Changes to this Privacy Policy

This Privacy Policy may be updated if legal requirements, website tools, cookies or data processing processes change.

The latest version of the Privacy Policy is published on the website.

25. Contacts

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Skausmo centras, UAB
Company code: 306650812
Address: Raudonikių g. 8-1, Didžiosios Riešės k., LT-14260 Vilnius district, Lithuania
Phone: +370 652 60115
Email: info@skausmocentras.lt
Website: skausmocentras.lt